常见问题 Frequently Asked Questions

我们的报价通常分为几个部分：Our quotes are usually divided into several parts:

• 行程设计费：个性化行程规划与咨询服务 Itinerary design fee: Personalized itinerary planning and consulting services
• 代订服务费：酒店、门票、交通等预订服务 Booking service fee: Hotel, ticket, transportation booking services
• 项目费用：酒店、门票、演出等实际消费（按实际价格） Item fees: Actual costs for hotels, tickets, shows, etc. (at actual prices)

是的，确认预订后需要支付30%的定金。定金用于锁定档期和开始代订服务。余款在出行前30天支付。 Yes, a 30% deposit is required after confirming the booking. The deposit is used to secure the schedule and start booking services. The balance is due 30 days before travel.

我们支持家庭定制与小团体（2-8人），特别适合亲子游。亲子行程会安排更舒适的节奏与适合孩子的内容，如互动性强的博物馆、公园游玩时间、适合家庭的餐厅等。 We support family customization and small groups (2-8 people), especially suitable for parent-child travel. Family itineraries include a more comfortable pace and child-friendly content, such as interactive museums, park playtime, family-friendly restaurants, etc.

当然可以。我们的5天伦敦和4天爱丁堡行程是推荐方案，但完全可以根据您的需求调整天数、内容和节奏。比如伦敦可以缩短为3天或延长至7天，爱丁堡可以增加高地行程等。 Absolutely. Our 5-day London and 4-day Edinburgh itineraries are recommended plans, but they can be completely adjusted according to your needs—number of days, content, and pace. For example, London can be shortened to 3 days or extended to 7 days; Edinburgh can include Highlands extensions, etc.

可以，伦敦+爱丁堡是我们最受欢迎的组合（共9天）。您也可以组合其他英国城市，如巴斯、牛津、剑桥、约克等。我们会根据您的兴趣和时间设计最佳组合方案。 Yes, London + Edinburgh is our most popular combination (9 days total). You can also combine other UK cities like Bath, Oxford, Cambridge, York, etc. We'll design the best combination based on your interests and time.

我们提供不同档位的酒店建议与详细地段分析，确保酒店位置便利、安全且符合您的预算。您可以选择： We provide hotel suggestions at different price points with detailed location analysis, ensuring convenient, safe locations that fit your budget. You can choose:

• 自行预订：我们提供酒店名单和预订建议 Book yourself: We provide hotel lists and booking advice
• 我们代订：我们负责预订并确保获得最佳价格 We book for you: We handle booking and ensure the best price

根据您的需求和预算，我们可以安排：Based on your needs and budget, we can arrange:

• 公共交通：地铁、巴士、火车，适合城市内游览和城市间移动 Public transportation: Subway, buses, trains, suitable for city tours and intercity travel
• 专车服务：私人司机和车辆，适合家庭或小团体，更灵活舒适 Private car service: Private driver and vehicle, suitable for families or small groups, more flexible and comfortable
• 混合方案：城市内使用公共交通，长途或特殊行程使用专车 Mixed solution: Public transportation within cities, private car for long-distance or special trips

国际机票不包含在我们的基础服务中，但我们可以提供航班建议、最佳飞行时间和航空公司推荐。如果需要，我们也可以协助查询和预订机票。 International flights are not included in our basic services, but we can provide flight suggestions, best flight times, and airline recommendations. If needed, we can also assist with flight searches and bookings.

退改政策按具体预订项目（酒店、门票、用车）的规则执行。在提供方案时，我们会清楚说明每个项目的退改条款。一般来说： Cancellation policies follow the rules of each specific booking item (hotel, tickets, transportation). When providing the plan, we'll clearly state the cancellation terms for each item. Generally:

• 行程设计费：确认后不可退款 Itinerary design fee: Non-refundable after confirmation
• 酒店：根据酒店政策，通常提前14-30天可免费取消 Hotels: According to hotel policy, usually free cancellation 14-30 days in advance
• 门票/演出：通常不可退改，部分可改期 Tickets/shows: Usually non-refundable, some can be rescheduled

是的，我们提供旅行期间的紧急支持服务。您将获得： Yes, we provide emergency support services during your trip. You will receive:

• 24小时紧急联系电话（中英文） 24-hour emergency contact number (Chinese & English)
• 当地紧急联系人（英国本地支持） Local emergency contact (UK-based support)
• 行前详细应急指南 Detailed pre-trip emergency guide

我们强烈建议购买全面的旅行保险。旅行保险不包含在我们的服务中，但我们可以提供保险公司建议和购买指南。保险应覆盖医疗费用、行程取消、行李丢失和个人责任等。 We strongly recommend purchasing comprehensive travel insurance. Travel insurance is not included in our services, but we can provide insurance company suggestions and purchasing guidelines. Insurance should cover medical expenses, trip cancellation, luggage loss, and personal liability.