思翰健康旅游(海口)有限公司
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FAQ FAQ

关于预订、价格、医疗合规与隐私的常见问题 Common questions about booking, pricing, compliance and privacy

价格是怎么计算的? How is pricing calculated?

官网展示为参考价(from),最终价格取决于:出行人数、日期、酒店级别、医疗评估项目与是否升级用车/翻译等。 Website prices are indicative (“from”). Final pricing depends on party size, dates, hotel level, medical assessment plan, and upgrades (car/translation, etc.).

预订流程是什么? What is the booking process?

  1. 微信咨询:人数/日期/健康关注点WeChat inquiry: party size, dates, health focus
  2. 确认方案与报价:确定基地(大连/海南)与行程节奏Confirm plan & quote: choose base (Dalian/Hainan) and pacing
  3. 支付定金:锁定档期与预约Pay deposit to secure slots and bookings
  4. 行前确认:行前清单、注意事项与最终时间表Pre-departure confirmation: checklist and final schedule
  5. 落地执行:接送与全程协调On-ground execution and coordination

医疗服务由谁提供?是否合规? Who provides medical services? Is it compliant?

医疗服务由合法合规医疗机构独立提供并收费;我们提供行程策划、预约协调与在地执行支持。本会员与行程不构成医疗保险或金融产品。 Medical services are provided and charged independently by licensed institutions; we provide planning, booking coordination and execution support. This is not an insurance or financial product.

如何保护隐私? How do you protect privacy?

遵循信息最小化原则:只收集用于预约与行程执行的必要信息;除合作机构预约所需外不向第三方披露。 We follow a minimal-data principle: only necessary information for bookings and execution is collected and shared strictly for partner reservations.

还有问题? Still have questions?

微信:XC290888(优先)。我们通常 24 小时内回复。 WeChat: XC290888. We typically reply within 24 hours.

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